The GuardianConnect Answering Service is now live and operational. This platform offers live answering service personnel, integrating all calls with the web-portal and GuardianConnect mobile APP. This service provides you with a reliable, efficient, error free, and auditable platform that facilitates full documentation of calls in a cost efficient clinically integrated environment.

•  GuardianConnect is a HIPAA Compliant Live answering service with the capability to sort emergency and non-emergency messages and deliver it to the appropriate staff and office workflow.
  • Secured & Encrypted Messaging
  • Password Protected Inboxes
  • SSL/AES Encryption
  • Read Receipt with Auditable Message Log
  • No Data Leakage

•  Provides a Secure Mobile App for access via Phones 24/7.
  • Users have to enter a unique ID and password to access the app.
  • Every time a user tries to access any page containing PHI, a PIN number is required.

•  Manages all on-call schedules and coverage at one place.

•  Provides a Message Log with Search Filters for practice managers to track and monitor calls.
  • Allows the user to access the log of all messages/calls with text and audio content.
  • Messages can be searched based on various search parameters from the permanent log. There is an audit trail on every permanent log.
  • Easily distinct messages, all unread messages are in bold.
  • Received and Sent messages can be viewed separately. Each message is time stamped when the message was delivered and opened.